Our team of Technical Specialists engage with leading talent in Software Engineering and Development, Business Intelligence, Data Science, Infrastructure and Operations. Working with specialist Researchers means we offer a consultative, customer centric service in representing experienced and maturing talent in Tech. Our Technical Consultants are focused on sourcing the right minds in Tech, aided by the use of our in house developed intelligent software and investment in world class software.
The incumbent will be responsible coordinating the functions within the Key Account Support Team to provide excellent first and second line support to external clients adhering to prescribed SLA turnaround times. The incumbent will also be performing daily Key Account Support duties such as logging of calls, resolving Client enquiries and provide feedback to Client, providing reports to Clients, perform or assist with investigations to identify problems and solutions. Job Description Continuously strives to improve efficiency and ensure conformance to standard procedures and practices within the team Assigns team to various tasks, directs their activities and also assists in the development of standard operating procedures Advises team members on policies and procedures, priorities and methods Creation of a service excellence and professional culture in the team Ensuring professional client interactions Building of strong collaborations with e... Read More
Responsibilities Demonstrating systems to potential clients in conjunction with the Sales team General assistance to Sales to discuss system functionalities with client Detailed analysis of client environment and client requirements in conjunction with Solutions Strategists Facilitating Implementation workshops to gather client requirements and system specifications Identify development requirements and provide business requirements to the Development forum Scope of work documentation Project Plan of Implementations Project manage Implementations with Development, Integration, Operations, Infrastructure, Key Account Management and Electronic Banking areas Facilitate Implementation Project Meetings with clients Implement solutions according to client specifications Testing implementations with clients and Electronic Banking division Provide training to Solutions Desk on client solution implemented Post Implementation evaluation Skills and Compe... Read More