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Linux Systems Support Engineer

Job title: Linux Systems Support Engineer
Contract type: Permanent
Location: United States
Sector:
Reference: JN -112020-22622
Contact name: Christine Hartnett
Published: 22 days ago

Job description

Knowledge supporting Linux systems including:

  • Containers

  • Cloud computing

  • Networking

  • Virtualization

  • Linux integration

  • Storage

 

Qualification:

Excellent verbal and written communication skills in English.

Bachelor’s or equivalent 4-year Degree from an accredited College or University

Troubleshooting experience

Customer support experience

Pass a background check.

 

Challenges

Investigate issues reported by customers and work toward resolving complex customer problems

Ownership of results: All cases are handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.

Participate in a regular weekend working rotation.

Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.

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