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Senior IT Project Manager-CRM

Job title: Senior IT Project Manager-CRM
Contract type: Contract
Location: Saudi Arabia
Sector:
Reference: JN -102020-22447
Contact name: Kannan Gaind
Published: about 2 months ago

Job description

Requirements

Retail background (Desirable) 
Several E2E complex CRM implementations 
5-10 years+ of CRM / Digital Experience 
Stakeholder Interaction at CMO Level,
Teams of 20+
Budget Management of $5-10m.
Management of complex multi territory deployments.
3rd Party Vendor Management including Offshore
Line Management experience (beneficial)
Experience working in multi-cultural environment
Experience living & working oversees beneficial

 

Skills

  • Single View of Customer (Highly Desirable)

  • Campaign Management (Highly Desirable)

  • Loyalty,

  • Gift Cards & payments (Helpful)

  • Contact Centre – Service Cloud (Highly Desirable)

  • Contact Centre – Chatbots, Surveys (Highly Desirable)

  • Mobile Applications

  • Digital Solutions

  • Comarch,

  • Oracle Customer Enablement,

  • Responsys,

  • Exponea,

  • Oracle Service Cloud,

  • Oracle Chatbot 

  • Yext

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