Job description
Requirements
Retail background (Desirable)
Several E2E complex CRM implementations
5-10 years+ of CRM / Digital Experience
Stakeholder Interaction at CMO Level,
Teams of 20+
Budget Management of $5-10m.
Management of complex multi territory deployments.
3rd Party Vendor Management including Offshore
Line Management experience (beneficial)
Experience working in multi-cultural environment
Experience living & working oversees beneficial
Skills
Single View of Customer (Highly Desirable)
Campaign Management (Highly Desirable)
Loyalty,
Gift Cards & payments (Helpful)
Contact Centre – Service Cloud (Highly Desirable)
Contact Centre – Chatbots, Surveys (Highly Desirable)
Mobile Applications
Digital Solutions
Comarch,
Oracle Customer Enablement,
Responsys,
Exponea,
Oracle Service Cloud,
Oracle Chatbot
Yext