The Solutions Architect is a pre-sales role and is responsible for providing technical solutions to new & existing mining and commercial customers. These technical solutions will span the entire value-chain from in-field architecture to DDS final product suite, which includes advanced analytics product offerings.
This is an exciting opportunity for an experienced industry professional with strong core technical skills and architecture understanding to join and add value to a highly driven team.
Responsible for actively driving and managing the pre-sales process with customers, the Solutions Architect must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users.
Primarily engaged in a Pre-sales role, the solutions architect will provide any technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.
Ensure scope of work ties in with customer requirements and can articulate technical and/or business information to relevant internal and external clients. This includes change of scope updates.
Internal product training of business unit and assist relevant sales teams with technical knowledge, and ensure the technical close in engagements
Obtain and approve quotes from sub-contractor
Product and solution costing
Conduct final audits on completed installations
Responsible for change of scope
Support sales on customer engagements
Preparing CVP’s (fit for purpose solution)
Troubleshooting and support of existing installations / sites / vehicles
Represent Mining and C&I interests in PPG sessions
Develop and deploy a communications strategy that will enable efficient and effective communication protocols from and to internal and external clients to, amongst other outcomes, provide timeous and effective feedback on requests or proposals
Collaborate with clients to ensure comprehensive and accurate understanding of their requirement and devise effective resolutions through innovative solutions architecture
High Calibre presentation skills, to convey architected solutions/proposals to all client levels including C-Suite clientele
Ability to influence at a C-Suite level
Adhere to good governance, risk and compliance within the within the broader governance standards
Contribute to Pre-sales strategies to improve on solution capabilities
Interact with the relevant functional unit to expedite work output
Partake in Bi-annual performance appraisals. Discuss development plans with manager and structure work in such a way that it enables for business continuity within the team by removing key person dependencies and fosters a culture of cross-skilling and knowledge sharing
Responsible for training sales and technical staff on products on a quarterly basis
Technical engineering qualification or business degree
Knowledge of CAD and/other
Experience & Knowledge:
A minimum of 5 years of progressive responsible experience in a directly related area, during which technical, analysis rapport has been established as a professional.
Extensive experience in the Data, Analysis, Business Intelligence (Analysis and developer) space as Data professional.
Demonstrated Experience in Influencing and directing conversations with others through storyboard telling
Experience in Navigating known-unknowns as well as unknown-unknowns in a data trend/relationship
Product & solution knowledge (in-depth)
Understanding end to end requirements including product maintenance, reporting requirements etc.
Understanding the link between their role and the sales role and deep appreciation of how the role impacts the business meeting sales targets
Extensive Knowledge in advanced data products
Extensive Experience in in-field technologies and solutions
Experience in Cloud technologies
Knowledge of CAD and/other
Strong interpersonal skills
Ability to aggregate different technology platforms
Displays discipline and logic;
Uncovers and clearly articulates the problem that needs to be solved.
Is committed to excellence and understands how daily work impacts the customer
Highly organized and task and deadline oriented displaying intense sense of urgency
Dedicated to exceeding customer expectations
High problem-solving aptitude
All the required elements with the following:
Strong customer facing interaction
Travel and flexibility
Ability to work under pressure
Demonstrate humility and self-awareness
Commercialisation: ability to monetize solutions