TechOps Engineer

Job title: TechOps Engineer
Contract type: Permanent
Location: Province of KwaZulu-Natal
Reference: JN -092020-22150
Contact name: Kersevan Govender
Published: 7 days ago

Job description

The purpose of the Technical Operations Engineer position is to take ownership of the stability of the platform and all changes associated with running an enterprise-grade platform. You will be the bridge between our internal teams and our development and product management team.

System monitoring and system improvement
Monitor core systems
Monitor 3rd party integrations
Incident and escalation management
Generate and provide SQL reports to verify key system metrics
Test all software deliverables before deployment to production
Automate manual tasks using different integration tooling

Troubleshooting and bug prioritization
Execute bug fixing and root cause analysis when needed
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Document knowledge in the form of knowledge base tech notes and articles
Troubleshooting day-to-day technical queries for external and internal stakeholders

BS degree in Information Technology, Computer Science or equivalent
3 - 4 years’ experience in enterprise technical support
Experience with web development tools and techniques, in particular HTML, CSS and Javascript
Exposure to testing-frameworks and testing-automation
SQL utilities and scripting skills
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Since the majority of work is done from home, a good home
working space and reliable internet connection is essential

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