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Business Analyst

Business Analyst

Job Title: Business Analyst
Location: Western Cape
Industry:
Reference: JN-022019-15131
Contact Name: Lee-Ann Devilliers
Contact Email: lee-ann.devilliers@peoplesolved.com
Job Published: February 28, 2019 09:32

Job Description

In this role you will be responsible for:

  • Supporting the operations teams with day-to-day queries
  • Root-cause analysis and resolution of production support issues within agreed service level agreement (SLA)
  • Updating documentation and implementing process changes
  • Monitoring and managing the Client Solutions mailbox to ensure that all work is allocated across team members 
  • Weekly reporting on unresolved items
  • Being involved in testing system fixes and system enhancements
  • Assisting with BAU requests from business and clients
  • Defining requirements for system enhancements

 

Qualifications and experience:

  • 5 years’ business analyst experience 
  • Minimum of 3 years’ experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration
  • Good understanding of the end-to-end administration processes
  • Exposure to process implementation
  • Experience in business and process analysis 
  • Proven track record of driving and implementing improvements

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