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Business Analyst (5673)

Business Analyst (5673)

Job Title: Business Analyst (5673)
Location: Western Cape
Industry:
Salary: 574702.00
Reference: JN -022017-7762
Job Published: August 30, 2017 14:46

Job Description

Job Function: Support the delivery of an integrated business analysis service

Responsibilities
Business analysis of more complex requirements
Problem solving and Diagnostic work
Forming an integral part of the systems development life cycle
Understanding the business issues and data challenges of client organisation and industry
Start gaining in-depth functional knowledge of our products
Start handling complex requirements and start taking responsibility for the performance of juniors on their requirements
Creating URS for new features required by clients
Reviewing and editing requirements, specifications, business and systems processes and recommendations related to proposed solution
Facilitating Business and Functional Design sessions and various meetings with clients
Taking responsibility during the development life cycle to resolve any business related issues
Providing production support (3rd line) for Helpdesk calls on business related issues
Taking ownership to ensure new product features are delivered successfully
Ensuring issues are identified, tracked, reported on and resolved in a timely manner
Applying project standards and project methodologies  
Keeping abreast of industry developments in area of expertise Consistently delivering high quality service to clients
Support Senior in the management of client relationships (clients are customer and development teams)


Education Required
University Degree B. Degree Computer Science or Information system major or Beng degree
Business Analysis courses (beneficial)


Experience Required
5-7 years’ experience in IT, with 2+ years in analysis experience in full SDLC
Must have an understanding in the areas of application programming, database and systems design
Experience in telecommunications industry advantageous
Extensive knowledge of emerging industry practices within Telecommunications and IT Industry
Being able to work in a project driven environment
Being prepared to take ownership
Client facing skills
Initiative and creative problem solving skills
Willingness and ability to work under pressure
Team Player
Solution orientated
Being able to identify critical issues with ease
Confidence
Ability to communicate difficult / sensitive information successfully
Ability to develop relationships within client
Excellent communication skills



Essential Competencies
iCAP knowledge
Strong analytical mindset and proven track record in analysis
Team Player
Attention to detail as well as bigger picture view

Advantageous Competencies
ITIL certification training
TMFORUM certification training Exposure to Vodacom Customer 3D, telecommunications network transformation, billing or subscriber provisioning systems


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