|Primary mission / purpose|
|The Business Analyst's role is to determine business users' functional needs and provide them both general and detailed specifications in order for Research & Development teams to use such specifications as a basis for designing and developing the customer's desired application / solution. |
With regard to implementing a provider's solution (e.g. CRM, BI, E-commerce, CMS), the Business Analyst is responsible for placing into perspective both the customer's functional requirements and the solution, while designing its layout.
The Business Analyst operates under the supervision of a Project Manager within the scope of a results-driven project or when providing technical assistance to a client.
|Primary activities (tied to the primary mission)|
- Analyzes current projects along with user requests, acknowledges business environment and operational requirements.
- Collects and analyzes user needs through targeted interviews and/or the hosting of functional workshops.
- Takes part in defining and writing out the functional solution to be implemented, together with the development team, the UX consultant and the IS architect.
- Takes part in defining methods for integrating the new solution into the existing information system and/or specifies the required changes.
- Produces the general and detailed functional specifications (set of specs: business requirements, flows, business rules, data repository, etc.).
- Ensures the given functional scope remains applicable, issues alerts if ever overruns are expected.
- Specifies testing strategies and directs the functional acceptance phases and procedures.
- Analyzes functional problems and abnormalities brought to his attention by the testing team; offers functional corrections.
- Writes up the documentation (e.g. training support, user support, meeting/workshop minutes).
- Trains or supports users in adapting to new business processes and applications.
- Regularly informs the Project Manager of progress on his actions and provides reliable and regular reporting on his activity.
- Focuses on customers' new needs when operating on-site.
- Becomes a skilled consultant when interacting with clients, stays abreast of general business issues, shares his understanding of issues related to the ongoing transformation
- Takes part in growing skills on behalf of less experienced staff and dedicates the necessary time in transferring his own competencies
- Takes part in the internal capitalization effort by formalizing his expertise and contributing to updating support media and shared tools.
- Contributes to pre-sales operations by producing and defining content.
|Skills / knowledge to be implemented |
|Technical skills / Expertise
- Knowledge of information systems technology.
- Familiarity with solution providers (CRM, BI, e-commerce, CMS, etc.).
- Specification and design methods
- Prototype construction method
- Prototyping tools
- Procedures for test design and planning (steps, scenarios, etc.).
- Production of functional and technical documentation.
- Leads client meetings
- In charge of running meetings.
- English (level of proficiency commensurate with the position).
|Behavioral skills / Prerequisite qualifications / Expertise|
Note: The behavioral skills identified herein are mainly those of the APDR.
- Results-driven / Sense of accomplishment
- Creative thinker / Innovative
- Analytical and decision-making capacities
- Ability to learn and transmit know-how
- Respect / Integrity
- Teamwork and cooperation
- Matrix or cross-disciplinary working organization
- People skills and communications skills
- Self-control and relationship-building
- Organization and Planning
|Profile segmented by level (correlated with the internal classification).|
- Engineer/Business School graduate/Masters degree/BAC + 5 (5 years of university level instruction).
- < 4-5 years of Business Analysis experience.
|Professional career path|
- Natural evolution towards an Business Analyst Expert position that requires the ability both to handle more complex or specific issues with respect to a given activity and to supervise less experienced Business Analysts.
- Cross-disciplinary evolution towards positions in Project Management (Project Manager) or Consultancy (Consultant).