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Business Systems Analyst

Business Systems Analyst

Job Title: Business Systems Analyst
Location: Western Cape
Industry:
Salary: 495000.00
Reference: JN -012017-7504
Job Published: February 14, 2017 14:17

Job Description

Purpose of Role
The Business Systems Analyst (BSA) works with the business to understand their operational objectives, but their speciality, skills and focus is the business’ needs related to information technology. Using their knowledge of technology infrastructure and specific software applications (e.g. Genesys, GuideRes, Microsoft, Avaya and other industry applications) they help the business to address changes through technology. Occasionally, the BSA might work directly with our clients, requiring good communication skills, as well as fundamental technical troubleshooting abilities.
 
WORK PERFORMED
  • Has deep understanding of upstream/downstream impact of system changes. Able to make multiple recommendations on how to improve the business processes/workflow. Acts on a consultative role to provide resolutions to complex problems. Strong customer relationships and good understanding of how the company operates;
  • Critically evaluate information gathered from multiple sources to develop logical recommendations. Conduct requirement analysis, prepare and present cost proposals for modified or replacement systems;
  • Assist in writing requirements, design, testing and/or initiation of projects to help provide solutions for  customers. Translating client requirements into highly specified project briefs. Break (system implementation) projects into logical tasks appropriate for IT Specialists to implement;
  • Deliver creative solutions to business problems and initiate and collaborate on new business opportunities – supporting business objectives and leverage the existing footprint in technology to ensure return on investment;
  • Represent business on all technology projects, ensuring the requirements are met and implementations are aligned with business objectives;
  • Project manages new and changing IT infrastructure from inception to completion based on a defined project management methodology; Supports business throughout the project life cycle;
  • Review, edit and agree detailed requirements, specifications, system design, business processes and recommendations related to proposed solution;
  • Prepare RfI /RfP documentation – covering business, technical, legal and financial requirements. Actively participate and lead solution and vendor evaluation through to final selection;
  • Requires strong ability to manage and prioritize multiple tasks with competing deadlines;
  • Manage the relationship between project teams and the business user, ensuring effective communication and information flow;
  • Implement, configure and test feasible solutions;
  • Ensure that project budgets are adhered to and deadlines met;
  • Provide comprehensive reporting based on project methodology;
  • Facilitating the mapping and documentation of interfaces between legacy and new systems and stakeholders. Visualise interaction and design of system;
  • Ensure compliance with ICT standards and processes at all times;
  • Supporting users on change control and system updates;
  • Keeping up to date with technical and industry developments;
  • Second and third tier customer support, troubleshooting and providing solutions for the front line and first line support staff;
  • Other duties consistent with the position;
Required Knowlede and Experience
  • University degree in a relevant discipline or other equivalent tertiary qualification or equivalent relevant working experience.
  • Deep understanding and experience in developing and supporting Genesys service centre environments (Genesys SIP, IVR Self Service, Genesys eServices etc)
  • Highly developed knowledge in developing, implementing and working within a process driven environment
  • Well-developed knowledge of ICT infrastructure planning and development
  • Well-developed knowledge across the service center business
  • Well-developed knowledge of telecommunication (voice and data networks) technology
  • Well-developed understanding of project management methodologies
  • Experience in managing IT budgets
  • Well-developed understanding of the service delivery model
PERSONAL COMPETENCY REQUIREMENTS
  • Well developed leadership skills
  • Understands the components of running a fiscally successful project
  • Ability to manage a global team and drive outcomes virtually
  • Well developed decision making skills
  • Highly developed negotiation skills
  • Well developed planning and organizational skills
  • Highly developed problem solving skills
  • Ability to work under pressure
  • Self-motivated and proactive
  • Strong proficiency in English language (written and verbal communication skills)
  • Highly developed presentation skills
key relationships / interactions
Head of Group IT for overall direction and guidance
LIT Directors
Group IT operational unit  
Vendor Technical Staff and Management
LIT Business Operations