Client Services Team Leader

Client Services Team Leader

Job Title: Client Services Team Leader
Contract Type: Permanent
Location: Eastern Cape
Reference: JN -082019-17677
Contact Name: Cindy Deysel
Contact Email:
Job Published: December 06, 2019 08:51

Job Description

Responsibilities include, but not limited to:  
  • Implementation and execution of Sales, Customer services and logistics procedures in SAP by Sales and Customer Service departments and other facilities.
  • Work together with Sales and other departments to ensure that the needs of customers are met as it relates to orders, complaints, quotations and/or any other relevant topics
  • Maintain up to date knowledge of legislation related to import and export control in South Africa, free trade agreements relevant to the business, specific regulations and protocols, as well as any other factors related to the  logistics of the business
  • Ensure that all processes followed by- and all documentation used/issued by the business in the execution of order deliveries are in line with local and international import/export legislation
  • Five years’ experience in Customer Service, Administration and Logistics
  • In-depth knowledge of SAP as it relates to Customer service, Sales and Logistics processes (OTC)
  • In-depth and up to date knowledge of local import and export legislation, requirements and procedures (advantageous, but not essential)
  • Knowledge of company regulations and Hazardous goods shipping protocols (advantageous, but not essential)
  • Knowledge of international trade agreements (advantageous, but not essential)

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