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Configuration Librarian

Configuration Librarian

Job Title: Configuration Librarian
Location: Gauteng
Industry:
Salary: 300000.00
Reference: JN -122016-7282
Job Published: May 24, 2017 15:10

Job Description

The purpose of the job is to suggest, implement and co-ordinate the ongoing maintenance of Configuration database and management of the Configuration management process.
 
Formal Education:
  • Matric (I.T. formal technical training an advantage)
Technical/Legal Certification:
  • ITIL and/or MOF knowledge an advantage
  • Knowledge of the Microsoft office suite
  • Knowledge of a call logging system and call work flow
Experience:
  • At least 5 years experience in IT service delivery
  • Actively involved in the Change Management and Configuration Management process
Position Description:
Configuration Management:
  • Establishes the policies and procedures to govern the configuration management process.
  • Determines the scope of what’s recorded in the CMDB.
  • Performs audits and establish baselines.
  • Conducts organization-wide awareness campaigns about configuration management process and policies.
  • Establishes CMDB policies, including naming conventions.
  • Initiate the gathering and building of Ci Relationship
  • Automates CMDB updating systems, if possible.
  • Produces and distributes management reports.
  • Provides change owner with a baseline report for assessing the impact of a release.
  • Play a key role in all pre-implementation change process.
  • Updates the CMDB with all changes when both the pilot and the full release have been completed.
  • Facilitate problem resolution
  • Participate in both internal and external audit programs.
  • Innovate and continuous recommendation for improvements within the config management process.
  • To Manage and supervise tasks, assignments and Projects initiatives
  • Manage access control to the CMDB
  • Keep CMDB in-check with other data bases
  • Work closely with internal and external Technology teams and Service Desk
  • Attend CAB meetings
  • Participate and deliver on all audit requirements
  • Participate in activities  initiated by line manager, directly or indirectly related to Change Management
  • Produce weekly and monthly reports for Internal use, Management and users
Change Management ( secondary role):
  • Participate and when required, Manage weekly CAB meetings
  • Scheduling of meetings with required participants
  • Co-ordinate emergency changes
  • Weekly review – report on status of changes more specifically on exceptions.
  • Conduct daily RFC assessments ensuring all rules are abided to.
  • Compilation and Maintenance of Change Management related documents
  • Ensure CMDB is updated with all change related info and documents.
  • Recommend and make enhancements to the change control process, as agreed by all key parties.
  • Co-ordinate the change build, testing and implementation of changes
  • Maintain communication with all parties
  • Manage the complete change cycle from logging of call to signoff.
  • Assist with the Rollout of change Management process and procedure to new clients/Users
  • Assist with Conducting  Change management performance surveys with clients
  • Produce weekly & monthly reports for internal management , clients and users
  • Ongoing bases, look for innovative ways of performing Change management tasks
  • Work closely with All Applications and infrastructure teams  
  • Assist with Change Management cross training and awareness program
Competencies:
Cognitive:
  • Conceptual thinking
  • Organisational Awareness, understanding the culture
  • Analytical Thinking and Attention to Detail
  • Anticipating, , Creating and Managing Change (Tolerance for Ambiguity)
  • Holistic/Big Picture Thinking (Includes Forward Thinking)
  • Judgement and Decision Making
  • Innovation/Creativity
  • Problem Solving (Includes Reasoning)
  • Ability to respond effectively to changing priorities and requirements
  • Ability to identify and flag project issues in an appropriate and timely manner
Intrapersonal:
  • Assertiveness (Includes willingness to challenge and confront)
  • Excellence Orientation
  • Self Management (Planning, Prioritising & Time Management)
Interpersonal:
  • Communication. (Ability to articulate technical solutions for various audiences.)
  • Customer Service Orientation/Client Focus (Internal and External)
  • Influence, Persuasion and Negotiation (Including Conflict Management)
  • Knowledge Sharing (includes Information Management)
  • Organisational Awareness
  • Relationship Building, Listening, Interpersonal Sensitivity
  • Cross functional and Inter-disciplinary awareness
  • Team player
Professional/Technical:
  • Proficient in Configuration Management:
  • Actively involved in the Change Management and Configuration Management process
Decision making:
What are the most regular and complex challenges in the job?
Please name the resources utilised by the jobholder to solve problems or make decisions.
Please provide the typical planning cycle of the job – macro as well as micro planning.
How long will it normally take before the impact of the judgement calls made by the jobholder will be felt in the business?
What type of practices, procedures, policies, systems or outputs does the jobholder influence or change in his/her role as a Professional/Technical consultant or specialist – operational, tactical or strategic

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