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CRM Application Specialist

CRM Application Specialist

Job Title: CRM Application Specialist
Location: Gauteng
Industry:
Salary: 660000.00
Reference: JN -072017-9074
Job Published: July 31, 2017 07:22

Job Description


To provide professional Microsoft Dynamics CRM (CRM) technical application configuration & design, oversight, implementation and support services to SA Distribution
 
Key Responsibility Areas
 
Core Functions:
 
Software Maintenance
  • CRM system – maintenance, trouble shooting, bottlenecks
  • Application upgrades
  • Testing new software
  • Investigate new modules
  • Refer to programmers if required 
  • Maintain CRM front end support
  • New modules investigated
  • Drive efficiencies of system usage across the business.
 
User Support
  • Training of users when required
  • Keeping training material and user guides up to date
  • Ensure new users are proficient
  • Ensure best practices are adopted by the business
 
Customer Service Mandatory
  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation,
  • To embody the “customer is king” philosophy
  • Customer Service – Positive feedback from customers
  • Customer Service – Feedback to customers
 
Collaboration Mandatory
  • The ability to work in conjunction with other internal and external parties towards the achievement of a common goal
  • Collaboration – Positive feedback from internal customers
  • Collaboration – Timeous Feedback to internal customers
 
 
Skills/Requirements
 
  • Tertiary qualification advantageous
  • 5 years + Experience in the field
  • Microsoft Dynamics CRM certifications across versions
  • SQL experience would be advantageous
  • Project Management, Problem Solving, Analysis, Detail, Business Knowledge, Industry awareness
 
        Competencies 
  • Innovation, Complexity
  • Self-management, Computer Technology
  • Technical Resources, Time management
  • Energy
  • Self-control
  • Attention to detail, Integrity
  • Independent
  • Organised, Results driven, Self-control, Stress
  • Tolerance, Tenacity
  • Communication, Consulting, Team Work