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Electronic Banking Analyst

Electronic Banking Analyst

Job Title: Electronic Banking Analyst
Contract Type: Permanent
Location: Kwa-Zulu Natal
Industry:
Reference: JN -032019-15685
Contact Name: Nicole Vine
Contact Email: nicole.vine@peoplesolved.com
Job Published: November 12, 2019 15:15

Job Description

MAIN FUNCTIONS OF THE JOB INCLUDE:
 
Electronic & Transactional Products
 
Develops, implements, enhancements and support of the Electronic & Transactional products and services and the website presence
Oversees the daily operations of all functions.
Reviews existing offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities
Ensures that steps are taken to obtain customer’s confidence from a security point of view when accessing and using the Electronic and Transactional products and services
Manages the Electronic and Transactional products and services queries that require escalation
Processes card orders and keeps cards under lock and key
Ensures that all product cares are available on order and attends to the distribution.
Acts as a backup to the Cheque Champion
Investigates and reports downtime.
 
Development & Enhancements
 
Oversees and executes the enhancements and new initiatives for the Electronic and Transactional products and services.
Manages multiple areas through the initiation, planning, development / testing and production phase
Manages the scope, budgets, changes, communications and expectations of the development and enhancement of the products
Assists or leads translations of business requirements into specifications
Prepares and maintains proper documentation including testing, error logs, scope changes and sign offs.
Performs vendor analysis and vendor management
Manages the proposal requests and makes recommendations to management on decisions to minimise cost, increase speed to the market and minimise risk.
Coordinates the direct transact and users in testing the Electronic and Transactional suite of products and service delivery channels
 
 
Risk Management
 
Identifies actual and potential violations of regulatory requirements, internal policies and procedures or other risk situations at an early stage and escalates these to the Divisional Manager.
Conducts appropriate inquiries and investigations in relation to any risk situation and escalates appropriate corrective actions and/or risk mitigation actions to the Manager for approval and implementation
Reviews and creates policies and procedures and submits to the Manager for review and approval.
Identifies avenues to minimise risk with regards to Electronic and Transactional products and services
Reviews and approves all the processes and procedures provided by the Operations department and other business units
Works with various internal departments in order to define processes, policies and procedures to support a product.
 
Financial & Non-Financial Management
 
Assists in the compilation of budgets for Branches and division in respect of Electronic and Transactional suite of products
Monitors expenditure within specified budgets
Looks for opportunities to increase product profitability, revenue and margins
Provides realistic input in the compilation and revision of annual targets
Arranges for payment to service providers
 
Enterprise System
 
Manages Enterprise User Access, including granting access and assisting through the registration process.
Assists Enterprise users with password management and reset password
Provides technical and frontend support for all user types
Manages Internet and Corporate Users and Customers
 
 
Building Relationships
Builds and maintains relationships with Service providers
Acts as interface between business and service provider teams for Electronic and Transactional suite of products
Coordinates and attends meetings 
Addresses queries and concerns within SLAs with the service provider
 
Audit Reviews and Queries
Assists and provides guidance to Internal and External Auditors in their reviews
Receives audit review requirements per review sections from internal and external Auditors
Investigates workable recommendations in respect of audit findings
Provides the supporting data and reports for each requirement / review sections and forwards to the auditor for analysing
Meets with auditors to address any query emanating from the review documents provides and auditors submit finalised management report
Addresses and actions items that have been reported on the management report and provides management with feedback on the items raised
  
Customer Services, Sales and Marketing
Identifies cross-selling opportunities and route it to the appropriate areas
Deals directly with selected groups of Business and Corporate customers
Demonstrates excellent customer service, interpersonal and collaborative skills to maintain proactive involvement with internal staff and customers
Undertakes to train and lend support to selected groups of Business and Corporate customers
Provides technical and professional support to customers
Provides customers with relevant training on products and services
Monitor activity of Corporate customers
Monitor Electronic leads register
Builds and maintains relationships with customers in order to avoid losing the account and business to competitors
Manages the bulk email facility
 
Communication
Creates and executes clear communication plans for developments and enhancements of the Electronic and Transactional products and services
Utilises available tools and guidelines when providing regular formal and informal updates to Senior Management, stakeholders, branches, departments and customers
Demonstrates excellent written and verbal communication skills
Demonstrates leadership ability and supervisory skills and ability to coach, mentor and develop staff
 
QUALIFICATIONS
 •Related tertiary qualification in IT related or business related Degree or Diploma
 
SKILLS REQUIRED
 
Customer centric
Accuracy and attention to detail
Efficiency and time management
Organizational ability
Conflict management ability
Analytical ability
Computer literacy
Ability to work under pressure/deadlines
Trustworthy
Interpersonal
Follow up and tracking
Excellent communication and listening skills
Confidentiality and discretion
Energetic
Professional customer service skills
Time Management
Customer focus and relationship building
Self motivated