Experienced Support Engineer | Cape Town

Experienced Support Engineer | Cape Town

Job Title: Experienced Support Engineer | Cape Town
Location: Western Cape
Salary: 180000.00
Reference: JN -102016-6832
Job Published: February 10, 2017 06:58

Job Description

Experienced Support Engineer | Cape Town
A busy, dynamic IT Services company in London and Cape Town requires a Support Engineer to join our friendly team with at least 2-3 years experience in a similar role. Our team is very technical and you will have the opportunity to get involved with all aspects of IT from basic to advanced solutions.
  • Provide 1st 2nd and 3rd line email, phone, and remote support to our clients base in the UK, Europe, Asia, US, and South Africa.
  • Visiting client sites to install/configure or troubleshoot and fix issues.
  • Troubleshoot and fix IT hardware including PC's, laptops, printers, servers.
  • Troubleshoot, diagnose, and fix most Microsoft technologies as well as other third party systems.
  • Get involved with senior engineers to deliver complex projects.
  • Possibility to travel abroad and work between offices for short periods.
  • Be an escalation point to 1st Line engineers.
  • Be willing to work flexible hours in order to provide support for clients in the UK, Europe, US and Asia.
Required skills:
  • Experienced in Windows Server (2003/2008/2012) and Desktop operating systems (XP, Windows 7 and 8)
    • Key skills: in-depth troubleshooting, build, design, implementation and migrations including AD.
  • Detailed knowledge and experience MS Exchange 2003/2007/2010 and other Microsoft applications.
    • Key skills: In-depth troubleshooting, build, design, implementation, and migrations.
  • Experience with applications such as Office, backup software, virus, finance, console and other mainstream 3rd party applications.
  • Excellent AD knowledge and experience. Must be able to demonstrate confident administration.
  • Knowledge and experience in structured networks, switches, wireless, firewalls and internet routers etc.
  • Firewall build and implementation advantageous
  • Proven experience with various hardware platforms - HP, Dell, SonicWALL, Raid etc.
  • Key skills: 2nd/3rd line troubleshooting, build, design and implementation.
    • Excellent understanding of technologies such as Active Directory, TCP/IP, DNS, DHCP, IIS, VPN, GPO, Server Roles, etc.
    • Mac experience advantageous.
    • The aptitude and willingness to learn new software packages, systems, and solutions.
    • Experience with working in multi-client environments.
Other skills
  • Strong organisational skills, be able to prioritise varied workloads and work to strict deadlines.
  • Detail orientated self-starter and excellent time management skills.
  • Excellent customer facing, communications and phone skills.
  • Commercially aware.
  • Enthusiastic, ability to motivate others, a positive willingness to get involved and get things done

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