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FICA Administrator

FICA Administrator

Job Title: FICA Administrator
Location: Western Cape
Industry:
Salary: 200000.00
Reference: JN -012017-7422
Job Published: February 17, 2017 04:36

Job Description

Our client, a prestigious international Law Firm has a vacancy for a FICA Administrator in their Cape Town offices.
 
 
KEY PERFORMANCE AREAS
 
  • Providing e-billing support to internal and external clients
  • Processing and reconciliation of all e-billing runs
  • Maintaining and updating client details on 3E
  • Attending to daily rejection reports i.e. running reports and follow ups with internal and external clients
  • Checking the e-billing daily history report
  • Checking status reports regarding e-billing runs
  • Running e-billing tracking report and attending to follow ups with external clients
  • Escalating follow up queries to the relevant departments i.e. FICA, credit control and to the relevant practitioner where necessary
  • Administering calls logged through Footprint with respect to e-billing
  • Handling all e-billing queries to find appropriate solutions (within firm guidelines) and to ensure clients are serviced as soon as possible
  • Implementing and adhering to all standard operating procedures (SOPS) specific to area of responsibility.
 
KNOWLEDGE AND SKILLS
 
  • Customer handling skills
  • Complaint handling skills
  • Excellent communication skills (verbal articulation and written abilities)
  • Customer focus is essential (this is a services environment)
  • The ability to deal with challenging requests and defending unpopular rules and policies is a requirement
  • Tact, diplomacy and assertiveness are important requirements
  • The ability to co-ordinate various activities
  • The ability to work independently, but still within a bigger team structure
  • Flexible approach in an ever changing working environment
  • Strong focus on work ethic and attention to detail
  • A can-do and problem solving attitude and willingness to learn other areas
  • Experience working in a team and in a pressurised environment.
 
EDUCATIONAL QUALIFICATIONS
 
  • Grade 12
  • Relevant post matric qualification
  • At least 5 years’ experience in a professional services environment and 10 years’ work experience
  • Proficient in office administration and the relevant computer software packages e.g. Microsoft Word, Outlook and 3E
 

 

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