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French Speaking Technical Support (Helpdesk)

French Speaking Technical Support (Helpdesk)

Job Title: French Speaking Technical Support (Helpdesk)
Location: Western Cape
Industry:
Salary: 144000.00
Reference: JN -072017-8938
Job Published: July 28, 2017 07:26

Job Description

French Speaking Technical Support (Helpdesk)
Job Description:
Provide support to clients on the in-house software and database “CMOVE”. Troubleshoot user issues, determine source, and advise on appropriate action. Log all issues and actions taken on company helpdesk ticket system.
MAIN DUTIES:
  • Respond to queries in person and via telephone, email or IM from French and English customers.
  • Determine source of problem.
  • Resolve problem in person, via remote methods or by advising staff on appropriate actions in a timely manner.
  • Escalation of issues to super users or developers when applicable
  • Document resolutions for future reference.
  • Daily checks that servers and database are up to date.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by users whilst supporting them.
  • Other duties as assigned by the IT Manager.
 
OTHER DUTIES:
  • Provide on-the-job training to new department staff members.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
 
Skills:
  • Basic IT knowledge
  • Capacity to learn a complete operational software starting from 0
  • Experience with user support
  • Training experience a plus
  • Accounting skills a plus
RESPONSIBILITIES:
  • Take ownership of assigned problems and resolve or escalate appropriately, in a timely manner. Ownership is from allocation to closure.
  • Manage allocated tickets to ensure regular updates are gathered, logged and the user involved informed.
  • PLEASE NOTE THAT THIS CANDIDATE MUST BE FRENCH SPEAKING