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IT Helpdesk

IT Helpdesk

Job Title: IT Helpdesk
Location: Western Cape
Industry:
Salary: 0.00
Reference: JN -012017-7481
Job Published: February 09, 2017 10:59

Job Description

BRIEF JOB FUNCTIONS          

  • Diagnose software and hardware problems.
  • Assist staff with computer desktop and laptop maintenance within reasonable timeframe.
    Hardware maintenance.
  • Install and configure new computers and other IT equipment.
  • Repair and upgrade different types of computers (software and hardware).
  • Physical setting up of computers and software system installation for various computer applications and programs.
    Manage users groups.
  • Liaise and manage vendor’s callouts /call logging.
  • Assist staff with IT related problems.
  • Utilize Helpdesk system to support IT requests.
  • Management of IT asset registers.
  • Generation of adhoc IT reports.

PERSONAL ATTRIBUTES

  • Effective Communicate with staff at all levels in the business.
  • Have an eye for detail and accuracy.
  • Strong customer service orientation
  • Ability to translate IT terminology into the user friendly terminology
  • Must be able to work and perform under pressure in a highly regulated environment
  • Must be organized, hands on, disciplined and honest.

Requirements
  • Educational qualification std.10 /grade 12 and/or equivalent as per national qualification framework levels SAQA. (higher will be an advantage).
  • A+ or N+ certification.
  • 1-3 years experience in a similar position.          
  • Code 08 driver’s license.
  • ICDL (international computer driver’s license) will be an advantage.

Work Level
Junior
Type
Permanent
Salary
Market Related
EE Position
No
Location
Western Cape

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