The ideal person must be a strategic/analytical thinker who is able to understand situations, identify patterns and provide effective problem solving. Must be able to work in an environment that requires and encourages constant learning. Someone who takes responsibility of their work and will achieve the set out requirements.
Minimum Requirements :
Must have matric
Excellent communication skills
Must have between 2 – 4 years IT experience
Strong networking background plus an understanding of VOIP, VPN environments.
Must have a solid understanding of protocols including SIP, RTP as well as familiar with the codecs used for encoding voice traffic in an IP Network.
Key Performance Areas :
Troubleshooting and resolving common VOIP problems
Offering technical assistance to clients
Investigating and resolving faults on Hosted PBX, Patton Gateways, DSL Routers, Cisco routers, switches and other related equipment.
Providing technical reports on faults and ensuring tickets are up to date
Benefit will be given to candidates who have the following :
Proven track record of working with hosted PBX environments, IP Phones, Vibe, Mikortiks and Quintum gateways.
Knowledge of VOIP
Good knowledge of SIP and SIP response codes