IT Software Engineer

IT Software Engineer

Job Title: IT Software Engineer
Location: Islands
Salary: 45000.00
Reference: JN -082017-9476
Job Published: October 20, 2017 13:38

Job Description

 IT Software Engineer  

Support Services are a team of technical specialists supporting and servicing software systems. They investigate, troubleshoot and resolve incidents on live systems, in addition to deploying software to update and add to the clinets portfolio of products. Each team specialises in a particular product area.

Support Team focuses on the following areas:
  • Providing technical expertise across the product portfolio, covering both software deployment and support 
  • Troubleshooting complex support queries from operators, investigating SQL databases to identify software bugs 
  • Supporting and maintaining SQL and Microsoft environments
  • Managing the delivery of new software to our systems whilst ensuring continuous availability of our products and services
  • Actively engaging  and building relationships with operators, development teams and third party providers
  • Resolving support issues, providing ongoing IT solutions in a fast-paced production environment
  • In-depth investigation and resolution of live incidents
  • Providing ongoing automation and monitoring solutions 
  • Time is split between deploying software to staging and production environments, supporting incidents of varying degrees, logged with the clinet by both their internal and external customers. Each product area is split into teams of roughly 8-10 engineers, meaning they can efficiently cover the average 4000 support incidents and 3000 deployments per quarter. Part of the teams role is also to liaise with the development teams based across the world to ensure the quality of the software is at its utmost.
Technical Skillset Required: 
  • Ideally you will have knowledge and exposure to some of the following technologies:
  • SQL Server 2014/2016
  • Transact- SQL
  • SSIS
  • Windows Server 
  • C# development
  • F5 Loadbalancer
  • Virtualisation
  • Automation and monitoring solutions  

As an IT Software Engineer, you must have:
  • Demonstrable experience in Windows Server applications
  • A minimum of 2 years’ experience in troubleshooting SQL based issues
  • Previous experience using a ticketing system and providing technical support
  • A passion for excellent customer service and communication skills
  • A team player who enjoys working in a collaborative and cutting edge environment
Ideally you will also have:
  • Microsoft qualifications including both MCSA and MCSE (SQL server track) 
  • Knowledge of virtualisation technologies and IT infrastructure (servers, networking and storage)
  • Experience troubleshooting and deploying on live systems