Connecting...

W1siziisinrozw1lx2fzc2v0cy9wzw9wbgvzb2x2zwqvanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Junior Application Support Administrator (5532)

Junior Application Support Administrator (5532)

Job Title: Junior Application Support Administrator (5532)
Location: Western Cape
Industry:
Salary: 311160.00
Reference: JN -012017-7572
Job Published: June 03, 2017 01:56

Job Description

Job Description
Job Function
Provide monitoring/support/investigation/fault administration on Client Telecoms applications
Analyse failures and trends on Client Telecoms applications

 
Responsibilities:
Provide monitoring/support/investigation/fault administration for Client Telecoms applications
Perform scheduled daily, weekly monthly support tasks
Provide assistance to Client Telecoms applications support team members
Ensure that customer Support; Service Level Agreements for the applications are met
Perform investigations of support techniques to simplify achievement of customer SLAs
Perform proactive investigation and resolution of application failures internally and with customer vendors
Provide assistance and feedback to customer representatives regarding application issues
Provide accurate and clear verbal and written reporting for application failure investigations and resolution
Assist with training of applications support team members
After hours support for Client Telecoms applications where required
Comply with the business footprint shift requirements of the Client Telecoms support team

 
Education Required:
3 Year tertiary qualification or a relevant IT qualification
 
Experience Required:
2 years application support experience
 
Job Requirements
Essential Competencies:
Knowledge of the disciplines in an application support environment, incident handling, change management etc.
Problem solving exposure at application and business transaction level
Commitment to routine as well as investigation/analysis work
Ability to solve medium complexity problems
Self-motivated, proactive, taking ownership of problems through to completion
Mature person with the sense of responsibility to work on shifts and after hours



Advantageous Competencies:
Good oral and written communication skills
Good customer relationship skills
Quick learner (short initial ramp up period)

 
Additional Requirements:
Comfortable with working in the customer domain
Adjust to the needs of a flexible working environment


PeopleSolved is a leading specialist recruitment firm solving the needs of and for people globally