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Junior Application Support Team Leader - (4950)

Junior Application Support Team Leader - (4950)

Job Title: Junior Application Support Team Leader - (4950)
Location: Western Cape
Industry:
Salary: 436332.75
Reference: JN -082016-6517
Job Published: August 19, 2016 10:32

Job Description

Job Description:

Job Function:
To provide operational support on BUS applications in a production environment
To provide specialist monitoring/support/investigation/fault administration assistance on BUS Telecoms applications
To provide analysis of failures and trends on BUS Telecoms applications
To provide support team activity coordination and mentoring

Responsibilities:
Provide monitoring/support/investigation/fault administration support on BUS Telecoms applications
Schedule and monitor daily, weekly monthly support team tasks
Provide mentoring and assistance on application issues to the support team
Monitor and escalate to ensure that support team deliverables are within customer SLAs
Perform investigations on application support techniques to continually improve operational support to simplify achievement of customer SLAs
Proactive management of support team investigation and resolution of failures
Take ownership and manage problem resolution to completion
Provide assistance and feedback to customer representatives for escalated application issues
Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
Attend customer meetings relevant to support team
Prepare and present training sessions to support team members
Performance measurement of support team members
After hours support for BUS Telecoms applications

Education Required:
3 Year tertiary qualification or a relevant IT qualification

Experience Required:
4 years application support or 2 years team leader experience

 
Job Requirements:
Essential Competencies:
Knowledge of Windows Linux operating systems
Ability to understand and write SQL Database queries (Oracle Database)
Communication skills & good management and technical written and verbal communication skills
Knowledge of the disciplines in an application support environment
Solid problem solving exposure at application support level
Familiar with SQL Database query writing
Good coordination and leadership abilities
Strong application and process problem solver
Self-motivated, proactive problem solving
Responsibility to work shifts

Advantageous Competencies:
Good customer relationship skills
Previous exposure to Telco application support

Additional Requirements:
Comfortable with working in the customer domain
Adjust to the needs of a flexible working environment

PeopleSolved is a leading specialist recruitment firm solving the needs of and for people globally
 
Job Description:


Job Function:
To provide operational support on BUS applications in a production environment
To provide specialist monitoring/support/investigation/fault administration assistance on BUS Telecoms applications
To provide analysis of failures and trends on BUS Telecoms applications
To provide support team activity coordination and mentoring

Responsibilities:
Provide monitoring/support/investigation/fault administration support on BUS Telecoms applications
Schedule and monitor daily, weekly monthly support team tasks
Provide mentoring and assistance on application issues to the support team
Monitor and escalate to ensure that support team deliverables are within customer SLAs
Perform investigations on application support techniques to continually improve operational support to simplify achievement of customer SLAs
Proactive management of support team investigation and resolution of failures
Take ownership and manage problem resolution to completion
Provide assistance and feedback to customer representatives for escalated application issues
Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
Attend customer meetings relevant to support team
Prepare and present training sessions to support team members
Performance measurement of support team members
After hours support for BUS Telecoms applications

Education Required:
3 Year tertiary qualification or a relevant IT qualification

Experience Required:
4 years application support or 2 years team leader experience

 
Job Requirements:
Essential Competencies:
Knowledge of Windows Linux operating systems
Ability to understand and write SQL Database queries (Oracle Database)
Communication skills & good management and technical written and verbal communication skills
Knowledge of the disciplines in an application support environment
Solid problem solving exposure at application support level
Familiar with SQL Database query writing
Good coordination and leadership abilities
Strong application and process problem solver
Self-motivated, proactive problem solving
Responsibility to work shifts

Advantageous Competencies:
Good customer relationship skills
Previous exposure to Telco application support

Additional Requirements:
Comfortable with working in the customer domain
Adjust to the needs of a flexible working environment


PeopleSolved is a leading specialist recruitment firm solving the needs of and for people globally
 
 

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