Junior IT Manager

Junior IT Manager

Job Title: Junior IT Manager
Location: Western Cape
Salary: 550000.00
Reference: JN -122016-7280
Job Published: January 26, 2017 05:45

Job Description

Job specification
Key focus of the role: 
IT Services supplies information technology and support, as an enablement function for Service, Technology and Administration, to clients within the wider business, both in South Africa and internationally.  
The purpose of this role is to support the smooth running of Message and Collaboration and is individually accountable for achieving results through own efforts, for periods of up to 3 months. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.
Duties and responsibilities will include the following:
  • Supports the daily business as usual running of Message and Collaboration.
  • Provides support for production environments.
  • Provides technical advice and consultation to the business.
  • Works closely with the Suppliers to ensure that the impact of changes in IT on service delivery is minimal.
  • Perform end-to-end coordination of Projects
  • Responsible for Line Management and HR processes, Management of Finances and Work Delivery Management.
  • Responsible for People Management - includes Recruitment, Onboarding, Performance Management, Talent Management, Succession Planning, Pay & Reward and Retention of staff.
  • Owns the relationships with clients (middle management level) in order to meet the client¿s technology expectations.
  • Responsible for execution and management against IT Contracts (via the IT Manager and Senior IT Manager of the area) with the Contracts Administrator in.
  • Produces and distributes regular management information and reporting related to Message and Collaboration
  • Ensures development, maintenance and alignment of Message and Collaboration systems.
  • Identifies and implements cost saving / optimisation initiatives.
  • Acquires and applies knowledge of business processes, procedures, policies and practices.
  • Communicates effectively regarding support related activities.
  • Participates in software and/or hardware upgrades.
  • Pro-actively monitors the production environment.
  • Leads others in technical initiatives across platforms/environments eg: cost saving, timing
  • Quality Assurance within role, checks work of others
  • Manages and chairs various Message and Collaboration forums
  • Escalation point for Message and Collaboration
Key Result Areas:
Thought Leadership
  • Provide best practice on IT Service Management
  • Understand business requirements and the technology offerings that have been developed to support them
  • Translate business requirements and IT strategy into Message and Collaboration service offerings
Customer Relationship Management
  • Build successful relationships with internal clients
  • Participate in, and where appropriate, chair relevant workgroup forums
  • Build relationships with Suppliers and interact on behalf of customers to ensure production stability, by minimizing the impact of changes in IT.
Technical Support
  • Supports the running of Message and Collaboration.
  • Provides support for production environments.
  • Pro-actively monitors the production environment.
  • Communicates effectively regarding support-related activities.
  • Leads others in technical initiatives across platforms/environments eg: cost saving, timing
Role Qualifications:
  • Appropriate IT qualification.
  • 5-6 yrs practical technical support experience.
  • Broader knowledge across platforms.
  • Suitable Formal IT / ITIL v3 qualification will be advantageous
  • 4 years or more of Messaging and Collaboration, or similar Infrastructure Management experience
  • 4 years or more experience working in a multi-vendor and outsourced IT environment
  • 4 years or more experience in an information technology or infrastructure management leadership role within the financial services sector
  • 4 years of more managing people and teams
  • Financial services industry knowledge and verifiable knowledge of IT in financial services
  • Customer focused with good planning, analytical thinking, business acumen and organising skills
  • Knowledge of IT infrastructure, Networks, Applications and IT concepts
  • Solid understanding of message delivery platform (Microsoft Exchange, Office 365)
  • Solid understanding of Fax solutions (i.e Rightfax)
  • Solid understanding of Microsoft products pertaining to communication and data (i.e Lync/Skype and Sharepoint)
  • Sound financial planning and management ability
  • The ability to operate at a high level and incorporate holistic thinking
  •  Proven ability to lead, inspire and build trust with diverse teams
  •  The ability to build partnerships, across diverse geographies, and successful teams
  •  Adaptable with a high degree of stress tolerance
  •  Innovative with the ability to maintain a high level of energy
  •  Display effective communication and negotiation skills, and strong attention to detail
Key skills required not negotiable:
2 – 3 years Rightfax Technical Implementation Knowledge
5 – 6 years Microsoft Exchange Implementation and administration knowledge
2 – 3 Practical technical experience with Microsoft Lync/skype
Solid technical understanding of message delivery platform (Microsoft Exchange, Office 365)
  • Team Orientation
  • Thinking Skills
  • Information Monitoring
  • Technical Knowledge
  • Decision Making
  • Gaining Commitment
  • Initiating Action

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