Network Administrator (Merebank) - (5117)
|Job Title:||Network Administrator (Merebank) - (5117)|
|Job Published:||May 04, 2017 13:00|
Assist the Service Delivery Manager with the delivery of support services. Ensure contracted Service Levels are adhered to by BTG. These include Security, SLA and Uptime targets. Assist with relevant projects as and when required.
The incumbent is expected to develop and apply his knowledge and skills in the field of Networking as well as Microsoft systems. Work with clients and all level of personnel, in both technical and business-related capacity. The ability to communicate both with technical and non-technical people, verbally and in writing.
Site owner for the support areas Networking related systems.
Backup support for the Microsoft systems.
Ensure that all the documentation and procedures concerning systems ownership are updated and followed.
Ensure that daily/weekly/monthly tasks are followed as per the detailed checklists
Provide 2nd line support for all IT systems.
Assist the team in a pre-sales function
Liaise with outside vendors ensuring minimum downtime to the systems.
Supervise work undertaken by hardware, software suppliers and contractors to ensure quality meets standards.
Obtain an in depth understanding of the infrastructure installations.
In conjunction with the on-site engineers ensure relevant documentation for the above is up to date:
Identify areas for service improvement from all the above. Ensure a process of continuous improvement is carried out.
Assist with proof of concept testing when required. Provide input and assist with infrastructure expansion designs and installations.
Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective availability, protection, and integrity of data assets.
Ensure availability for standby periods.
Adhere to safety policies and procedures
Respond to calls logged within SLA & General system calls, Maintenance Tasks, Change Controls and escalations.
Resolve any relevant onsite system issues
Extended knowledge on Networking, Server, Storage hardware and software systems
Strong knowledge with Networking systems as well as file interchange, shared network resources.
A broad knowledge in Computer Networking, Applications and Operating Systems is essential
A systematic approach in general IT fault finding.
Four years & experience as a MCSE on Server and Storage hardware and software on Windows systems
Four Years’ experience as CCNA
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