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Network Engineer - (5352)

Network Engineer - (5352)

Job Title: Network Engineer - (5352)
Location: Gauteng
Industry:
Salary: 408000.00
Reference: JN -112016-7135
Job Published: February 24, 2017 07:33

Job Description

Job Description:
Main Purpose of the Job
Provide professional Network operational support for our customer’s environment.
Primary responsibilities are the management of the network environment implementations, monitoring, and maintenance.
This role requires a highly proactive approach and will be expected to lead and drive continual improvements to maintain a highly stable networking infrastructure.
Manage and resolve all calls. Ensure service levels are met for all logged calls, while maintaining a high level of customer satisfaction that meets the Service Level Agreement (SLA)

 
Job Requirements:
Main Responsibilities / Tasks
Troubleshoot, manage and resolve of network related calls
Proactive problem identification and resolution
On-going maintenance (housekeeping, health checks etc.)
Use of Monitoring systems and tools
Installation and configuration of network equipment
Creating and Maintaining Documentation
IMACS
Ensuring that response times are kept within the parameters set in the SLA.
Reporting status to management. Identifying problems and bringing them to the Managers attention with Sufficient lead time to avert crises.
Working effectively as part of a team and seeks to support the team goals.
Broadening own technical, functional, and industry skill base.
Engaging in formal and informal knowledge transfer.

 
Formal Qualifications Required
Essential / Desirable
Extensive networking experience essential Administration, Planning and Implementation
Network support and troubleshooting
CCNA essential

CCNP essential
 
Job Related Experience Required
Essential / Desirable
& In depth knowledge of relevant functional area
Strong people skills
Methodical and strong administration skills
Ability to deal with senior levels of client personnel
Strong client service skills including the ability to deal with all levels of computer literacy
 Strong oral and written communication skills

Other Features of The Job
Essential / Desirable

Overtime and Standby when required

Competencies:
Adaptability
Building Customer Loyalty
Building strategic working relationships
Coaching
Communication
Continuous Learning
Contributing to team success
Customer Focus
Decision Making
Follow up
Initiative
Innovation
Managing Conflict
Negotiation
Planning and Organising
Quality Orientation
Stress Tolerance

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