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Online Support Engineer

Online Support Engineer

Job Title: Online Support Engineer
Location: Western Cape
Industry:
Salary: 300000.00
Reference: JN -092016-6695
Job Published: July 14, 2017 06:47

Job Description

Job Title:  Online Support Engineer                      
 
 
KEY PERFORMANCE AREAS
 

General

 
  • Support the production environment, upgrade, security, disaster recovery, hotcards, bins etc.
  • Setup and configure the Production environment (new sites, bins routing etc)
  • Ensure that communication channels are established with all clients at a technical level
  • Ensure that feedback is given to both management and clients
  • Investigating production related queries as raised by business or external parties
  • Ensure that adequate testing has taken place before implementing new systems or changes to existing systems
  • Setup and configure Disaster Recovery (DR)
  • Ensure that periodic tests are executed at the DR site
  • Ensure that failover procedures are documented and kept up to date
  • Ensure that all technical documentation is current and freely available
  • Ensure that all processes are documented
  • Test any new system releases / upgrades from Development
  • Ensure that a testing schedule and procedure is available
  • Set-up and maintain systems
  • Database management
 
COMPETENCIES
 
Qualifications
 
  • Matric
  • MCDBA or relevant course essential
 
Specific Skills (Technical):
 
  • Minimum 2+ years related experience
  • Postilion real –time experience essential
  • MSSQL, experience is  essential
  • Linux experience advantageous
  • Business Analyst or project management experience advantageous
  

The successful applicant must:

 
  • Have excellent problem solving skills in order to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.
  • Have good verbal and written communication skills
  • Have a high level of client service orientation
  • Be self-driven and have high energy levels
  • Be organized and assertive
  • Be a logical thinker
  • Be able to work independently with a high level of responsibility

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