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Operations Specialist - (5491)

Operations Specialist - (5491)

Job Title: Operations Specialist - (5491)
Location: Gauteng
Industry:
Salary: 898973.00
Reference: JN -122016-7343
Job Published: January 16, 2017 13:41

Job Description

Job description:
Job Function:
Provide specialist level investigation, analysis and assistance for support on 3rd Party applications in a production environment

Responsibilities:
Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with the clients regarding delivery of fixes.
Provide Specialised investigation and analysis of data integrity between primary and client applications.
Recreating of issues on a test environment
Running SQL queries against operational databases to extract and analyse data
Understanding clients business processes and requirements
Propose and make configuration amendments
Assist with providing temporary workarounds
Conduct in depth investigations to provide adequate long term solutions for production problems
Review and improve operational requirements relating to the business processes
Drive the delivery of new operational requirements and releases to ensure continuous service improvement of the support service
Implementing and verifying software releases
Answering advanced customer and internal technical queries
Advise and train analyst/support teams with investigations and support processes
Be available to Standby personnel for significant events
Liaise with and advise the customer management team on technical support requirements for major events
Participate in the customer escalation process

 
Education Required:
3 Year tertiary qualification or a relevant IT qualification
Experience Required:
Minimum 3 years in IT support in support specialist role

 
Job Requirements:
Essential Competencies:

Communication skills & good management and technical written and verbal skills
Strong investigation and data analysis skills
Ability to solve complex problems
Responsible and self-driven work ethic
Balanced individual and team player capacity
Ability to interact with management, development and support teams
Ability to take ownership of problems and ensure closure
Ability to perform tasks accurately and within schedule

 
Advantageous Competencies:
Good customer relationship management skills
Quick learner (short initial ramp up period)
Good knowledge transfer capability
Quick, effective problem solving
Customer and service delivery focused
Previous working experience in a senior IT/Telecoms support role
Skills Areas
Operating Systems
Linux
IBM AIX
Microsoft Window Server
Oracle Enterprise Linux
Unix

Middleware
IBM
WebSphere
Application Server
MQ
Portal
Oracle
Oracle Cloud Application Foundation
WebLogic Suite
Coherence (In-memory DataGrid)
Oracle Service Orientated Architecture
SOA Suite
Service Bus
Oracle WebCentre

Monitoring
HP BSM
HP Diagnostics
Sitescope
Database
IBM DB2
Microsoft SQL Server
Oracle

Configuration
Configure security for server-side application resources
Configure and manage enterprise applications
Resolve database connection and configuration issues
Resolve security configuration problems
Server administration tasks.
Deploy applications in clustered environments
Determine application deployment problems
JEE Container
Install Application Server
Install and configure WebLogic Application Server
Install and configure WebSphere Application Server
Resolve installation, update, and migration problems
Knowledge of problem determination tools and log files to troubleshoot problem
Fix application server start failures
Understand Secure Sockets Layer (SSL) for Application Servers

Networks
TCP/IP
Load Balancing
Routers/Switching
Proxy/Rewrites

 
Additional Requirements:
Comfortable with working in the customer domain
Adjust to the needs of a flexible working environment


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