Job Description
Responsibilities:
- Identify the business, payroll and HR operational requirements based upon the business requirements & objectives of each client
- Understand the challenges clients experience with current Payroll/HR software provider and address with innovative solutions
- Identify and present innovative payroll deduction solutions
- Understand and communicate stakeholder requirements to appropriate team members
- Compile Project Plan, co-ordinate and facilitate delivery of project objectives
- Track progress and review project tasks to ensure project deadlines are met
- Assist in the management of all product integration/launches/changes & training throughout implementation where required
- Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products
- Coordinate and build strong working relations with various internal business units including; IT, QA, Sales, Marketing, Product Development, & Operations
- Develop & conduct specialised training on new products launched and provide support for other projects as needed
- A good understanding of the different levels of testing (functional, system, integration, acceptance, regression etc.)
- Ability to assist in the planning, design and execution of test cases and test procedures (including user acceptance testing)
- Manage the overall operational, budgetary and financial responsibilities and activities of the PCS department
- Plan, evaluate and improve the efficiency of the PCS business processes and procedures to enhance speed, quality, efficiency and output
- Establish and maintain relevant controls and feedback systems to monitor the operation of the PCS department
- Prepare periodic reports for management, as necessary or requested
- Plan staffing levels, manage performance according the set HR policies
- Provide oversight and direction to the employees in the operating unit in accordance with the organization’s policies and procedures
- Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities
Education/Experience Requirements:
- Relevant Qualification (Accounting, relevant Diploma/ Project Development/ IT)
- At least 8 years’ experience in payroll solutions development, and implementation
- Extensive experience in managing projects within the payroll processing industry with specific knowledge of payroll interfaces with all of the major payroll systems in SA
- Working with flat file and data transfer technologies
- SQL
- Key involvement in the Systems Development Life Cycle (SDLC)
Knowledge and Skill Requirements:
- Excellent communication and presentation skills
- Ability to write and deliver training courses and materials
- Good documentation and administrative skills (report writing)
- Ability to exercise tact and good interpersonal skills
- Project management skills
- Group facilitation skills
- Time management skills
- Analytical and problem-solving skills
- Ability to be pro-active with a sense of urgency
- Ability to read, understand and communicate technical documentation
- Training and mentoring
- Project Management
- Competent user of Microsoft Office product suite including Word, Excel, PowerPoint, Visioop96+09o
- Be a self-starter, a highly motivated person able to work in a fast-paced environment that is continually changing
Competencies
- Innovative and entrepreneurial
- Energetic and enquiring
- Self-motivated and proactive
- Work independently requiring minimal supervision
- Keen interest in technology
- Quality orientated
- Delivery focused and results driven
- Continual self-development
- Flexible and cooperative
- Build strategic working relationships and network easily with people