Product Owner: Sales Operations

Product Owner: Sales Operations

Job Title: Product Owner: Sales Operations
Location: Western Cape
Salary: 480000.00
Reference: JN -122016-7294
Job Published: January 10, 2017 13:43

Job Description

Purpose of the role:

The ideal candidate for this role will be responsible for the analysis, project management and product ownership within the sales operations areas; act as liaison between the business and IT and will deliver on business objectives through technical and design innovations and enhancements.

Key Performance Areas

Business analysis

  • Facilitate workshops with stakeholders and analyse user requirements
  • Compile artefacts needed to complete development tasks (documentation)
  • Compile wireframes and flow diagrams
  • Conceptualise and document solutions and features that will be developed in our products
  • Effectively liaise with different business units (development, telemarketing, customer services, merchandise, marketing, credit risk) to enable the delivery of comprehensive specifications

Product management

  • Facilitate agile sprint planning, daily scrum meetings and day to day team delivery
  • Manage the specification backlog to make sure that specs are ready for development
  • Facilitate the release management of the product

Product ownership

  • Conduct data driven analysis that informs product roadmap and feature decisions
  • Analyse user data and trends and compile reports for analysis
  • Demonstrate the ability to grow into a product owner role


  • Collaborate with the testing team on test schedules for the complete system(s) to test if the outcome and results meet the business requirements


  • Provide adequate support and documentation for the training to users of the new and approved system(s) and procedures

Reporting and communication

  • Responsible for the compilation, distribution and presentation of status and analysis reports to relevant parties

Ad hoc projects

  • Complete any ad hoc projects as and when requested by line management



Qualifications & Accreditations

  • BSc / BCom / IT Degree
  • Analytics Certification 

 Experience & Skills

  • A minimum of 5 years’ business analysis experience
  • 3 Years’ experience within a retail environment
  • Good working knowledge of agile development practices
  • Good working knowledge skills with Microsoft Office Products, Microsoft Visio, JIRA
  • Experience in the development and implementation of standards, procedures and guidelines to support operational processes
  • Any sales call centre exposure would be an advantage
  • Experience in a Product Owner role within an e-commerce business will be a great advantage

Attributes & Behaviours

  • Strong communication (verbal & written) and interpersonal skills
  • Excellent project management skills 
  • Mature self-starter with high energy levels and strong time management skills
  • Strong analytical and problem solving skills
  • Great attention to detail
  • Ability to create logical and innovative solutions to complex problems
  • Flexible, delivery focus and self-motivated
  • Independent with a proactive entrepreneurial approach 

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