Salesforce Administrator / Business Analyst

Salesforce Administrator / Business Analyst

Job Title: Salesforce Administrator / Business Analyst
Location: Western Cape
Salary: 550000.00
Reference: JN -072017-9112
Job Published: August 14, 2017 09:02

Job Description

Salesforce Administrator / Business Analyst​

This opportunity is available in Hermanus, Werstern Province, South Africa

The ICT Department implemented Salesforce’s Sales and Service Cloud as operational system recently. We are looking for a Salesforce Admin to bolster our internal team’s capability to support the changing needs of our progressive digital firm. In joining our ICT team, you will have the opportunity to enhance and refine an intricate work-flow system configured with Work-Relay; our fully integrated document generation and electronic signature solution utilising Conga and Docusign and our Salesforce implementation.


What will you be doing?

  • Deliver a well-designed Salesforce solution supporting efficient Lead Management, Sales and Service Delivery in the Financial Sector;
  • Analyse business requirements, plan goal driven stories and configure a consumable Salesforce Solution.
  • Test the configured and developed solutions to ensure alignment to business requirements and Acceptance Criteria
  • Training end users in efficient utilization of information system
  • Ensure ease of maintenance and sustainability by implementing best practice standards and limiting customization and Custom development as far as possible;
  • Enhance CRM System in quick turnaround time iterations.


What we want from you?

  • 2-4 years Salesforce Administration (Configuration) experience
  • Salesforce Admin Certification
  • 1 year of Work-Relay or other Workflow development experience
  • B Degree in Information Technology or Computer Science or related field or a combination of related experience and education, or
  • Qualification in Business Analysis (e.g. diploma or certificate).
  • 9 to12 years’ experience in Software Development and Information System Maintenance and Enhancement
  • 8 to 15 years business analysis experience
  • A level of technical ability i.e. can write SQL queries
  • At least 3 to 5 years’ experience in various applicable roles within the business functions (optional).
  • Experience in the financial services industry.
  • Project Management training (optional).


You will fit the team culture if you:

  • Have excellent analytical and problem-solving skills.
  • Have a ‘can do’ attitude, are a proactive thinker and take initiative.
  • Attend to detail and work accurately.
  • Are reliable and have strong work ethic.
  • Have excellent communication skills, both written and verbal.
  • Have excellent interpersonal skills and patience.
  • Are a team player but can also work independently?
  • Can deal with multiple tasks simultaneously and can work under pressure and drive delivery.
  • Assertive to manage demand from business
  • Can master new applications and have a quick understanding of functionality offered by new products and ability to adjust business processes to leverage the functionality
  • Have a passion for Salesforce Cloud Computing