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Senior Customer Relationship Consultant (Bethlehem)

Senior Customer Relationship Consultant (Bethlehem)

Job Title: Senior Customer Relationship Consultant (Bethlehem)
Location: Free State
Industry:
Salary: 360000.00
Reference: JN -062017-8883
Job Published: October 19, 2017 08:00

Job Description

The incumbent is responsible for identifying new customers and businesses for sales opportunities. The Customer Relationship Consultants’ aim is to build and maintain existing relationships as a retention strategy; developing and promoting the Company and its various offerings, and market any new developments to existing and potential clients. 
 
The incumbent’smonthly salary is earned against retention target and incentives and bonuses are measured against growth and profitability targets.
 
Key Responsibility Areas 
 
Core Functions:
 
Sales and Revenue Targets
Ensure all, new business acquisition and revenue targets set by the business, within your territory are achieved.
Grow existing customer base revenues through wider product mix.
Maintain and grow key relationships within the merchant base serviced by Sales Operations.
To embody the “customer is king” philosophy.
 
Business Development and Growth
Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business.
Ensure that all existing clients are visited at least once during each structured call cycle
Ensure consistent up selling and cross selling of existing products to clients
Ensure any ad hoc promotional activity is executed as per sales operations briefs
New Business acquisitions.
 
Client Retention
Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over the previous months to optimise opportunities for profit (reports sent by Head office).
Adhere to existing client call cycle
Ensure at client retention targets are met by retaining at least 90%.
Provide support to internal and external clients regarding the following
Operational queries
Technical queries
Financial queries
Ensure all calls are recorded and resolved.
 
Client Management
Ensure clients are made aware when they are not achieving required profit margins.
Ensure that training is given to clients on all new installations.
Ensure Point of Sales Material, such as posters etc,  is given to clients giving information about the new products and the Company.
Give refresher training during call cycle when required.
Ensure that your client receives training.
Communicate with the clients regarding new products available, and on the market.
Report on Competitor activity
Review weekly sales report and RED Flag anomalies.
 
Reporting and Sales Administration
Ensure weekly call reports are completed accurately and honestly and handed in by the deadline
 
Non-Core Functions:
General Administration
 
Competencies 
 
The incumbent displays the following competencies:
 
Ability to Cold Call on Customers
Ability to identify opportunities and capitalise on them
Ability to Organise
Ability to take initiative
Ability to work under pressure and meet sales targets
Accountability
Achievement driven
Attention to detail
Effective communication skills
Excellent Presentations Skills
Excellent telephone and interpersonal skills
Flexibility
Good Negotiation Skills
Integrity
Proactive
Reliability
Responsibility
Self Confidence
Self Management
Stress Tolerance
Taking Initiative
Team work and collaboration
 
Skills/Requirements
 
Business planning & execution
Demonstrates initiative with a results orientation
Detailed, orientated and able to handle multiple tasks at one time
Excellent written and verbal communications
Good business acumen
Good interpersonal skills
Good organization skills
High level Technical understanding
Incumbent must have a good command of the English Language
Incumbent must have a valid driver’s license
Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously
Microsoft Office: Advanced Excel, Word and Power point skills
Presentation skills
Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
Problem solving skills
Professional
Results orientated
Self-motivated and able to work as a member of a team
Service orientated
Strong analytical, technical and mathematical abilities
 
Education & Qualification 
Grade 12 with Matric certificate
Relevant tertiary qualification
Sound knowledge of business principles, 
2 Years + marketing and sales experience
Familiar with the purpose and composition of Service Level Agreements
Sales/ Diploma or Degree in Marketing an advantage