Senior Support Technician

Senior Support Technician

Job Title: Senior Support Technician
Location: Gauteng
Salary: 480000.00
Reference: JN -082017-9274
Job Published: August 16, 2017 07:37

Job Description

Senior Support Technician
  • 5+ years of advanced experience in Windows-based server environments
  • 5+ years of related IT experience (preferably in a corporate environment)
  • Experience with a virtual server / desktop environment using VMware
  • Experience in an infrastructure role
  • Exposure to administration of Linux servers environments
The successful candidate would have experience pertaining to as many as possible of the below technologies/methodologies:

  • Administration of Windows server O/S (2003, 2008 and 2012 Servers).
  • Active Directory infrastructure design (including DNS, WINS, DHCP, Group policies).
  • PowerShell and other scripting for advanced support, maintenance and automation
  • Support WAMP environments (including IIS, MS SQL Server)
  • Exchange 2010 / 2013 environments
Whilst a degree or certification is not mandatory, one or more of the following certifications would be highly advantageous: 
  • Degree or Diploma in Computer Technology
  • MCSA or MCSE or MCITP (2003 – 2012)
  • MCITP: Enterprise Administrator on Windows Server 2008/2012
  • MCITP: Virtualization Administrator on Windows Server 
  • MCITP: Enterprise Messaging Administrator on Exchange
  • VMware Certified Professional (VCP) or Advanced Professional (VCAP)
  • Citrix certified administrator CCA/CCEE
  • Storage related certification
  • ITIL/Prince2 qualifications
  • IT Related Degree or Diploma
  • Red Hat Certified System Administrator (RHCSA)
  • LPIC (Linux Professional Institute Certification)
General day-to-day responsibilities
  • Network administration (variety of connections from 3G failover to Fiber)
  • System administration
  • G Suite management
  • Manage desktop support engineers
  • Servers checks
  • Backups
  • Make sure all branch infrastructures are working and maintain uptime
  • Manage relationships with 3rd parties
  • Look after both in-house and off-site servers and maintain hardware and software (Server 2012 R2)
  • Look after Unifi wireless controller, wifi availability and traffic
In conjunction with the requisite technical skills, the candidate should excel in the following ‘soft’ skills and competencies:
  • Mature and highly professional
  • Excellent interpersonal skills, with strong written and verbal communication
  • Exceptional in analytical thinking and troubleshooting
  • Ability to perform and excel under pressure
  • Attention to detail and high quality standards
  • Goal oriented and delivery focused
  • Willing to work flexible office hours (including providing out-of-hours cover)

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