Senior Systems Analyst - (5414)

Senior Systems Analyst - (5414)

Job Title: Senior Systems Analyst - (5414)
Location: Western Cape
Salary: 915149.00
Reference: JN -012017-7519
Job Published: February 24, 2017 13:12

Job Description

Job Description:

Job Function
Systems Analysis
Handle complex requirements and take responsibility for the performance of juniors on their requirements
Creating user requirements specifications and functional specifications and system design specifications for new features required by clients
Reviewing and editing requirements, specifications, business and systems processes and recommendations related to proposed solution
Facilitating Business and Functional Design sessions and various meetings with clients
Facilitate functional / technical design sessions with the development teams.
Taking responsibility during the development life cycle to resolve any business and functional related issues
Performing integration testing to ensure that solution for new feature is functioning in integrated system environment and supporting testing efforts
Providing production support (3rd line) for Helpdesk calls on business related issues
Taking ownership to ensure new product features are delivered successfully
Mentoring of junior system analysts
Providing progress reports
Ensuring issues are identified, tracked, reported on and resolved in a timely manner
Applying project standards and project methodologies
Providing innovative solutions for product features
Keeping abreast of industry developments in area of expertise
Identifying and providing solutions for improvement in internal processes
Consistently delivering high quality service to clients
Continuously seeking opportunities to increase customer satisfaction and deepen client relationships
Support management in the management of client relationships (clients are customer and development teams)
Assist in writing business proposals
Assist with QA of code if required
Assist in scope management
Assist in conflict resolution within team and with customers

Job Requirements:
Education Required
Degree in Computer Science/Engineering
Experience Required
10-15 years’ experience in business/systems analysis, of which at least 5 years in telecommunications
Must have an understanding in the areas of application programming, database and systems design
Previous programming experience advantageous
Experience in telecommunications industry required, especially OSS and BSS
Knowledge of emerging industry practices within Telecommunications and IT Industry; Industry knowledge like eTOM, ITIL etc
Ability to work in a project driven environment
Taking ownership, influence and lead a team in areas of responsibility
Client facing skills
Initiative and creative problem solving skills
Willingness and ability to work under pressure
Team Player
Solution orientated
Ability to identify critical issues with ease
Ability to communicate difficult / sensitive information successfully
Ability to develop relationships within client
Excellent communication skills
Exposure to transformation programs, where formal change management involved
Essential Competencies:
Strong analytical mindset and proven track record in analysis
Team Player
Detail as well as bigger picture view
The successful incumbent will be required to work overtime and weekends when required
Own reliable transport and valid driver’s license

Advantageous Competencies
Operational Support Experience
iCAP Experience
C3D SASI experience
eTOM knowledge/certification
BABOK related certification/training

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