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Service Domain Lead

Service Domain Lead

Job Title: Service Domain Lead
Location: Kwa-Zulu Natal
Industry:
Salary: 0.00
Reference: JN -112016-7199
Job Published: January 10, 2017 10:17

Job Description

SPECIFIC OUTCOMES / CORE TASKS, RESPONSIBILITIES & AUTHORITY: 

  • Negotiate, approve, and manage services to agreed Service Level Agreements that meet business needs
  • Negotiate and approve with both the business and Vendor any Service Level Requirements for new services and support the development through the lifecycle of the service
  • Support the development of customer demand plans for new and current services
  • Develop and maintain the architectures to support the business requirements
  • Develop strategies and solutions to meet business requirements
  • Document/specify the services needed, including business justification, following corporate guidelines and format
  • Ensure the effective implementation of technology standards in Security Services environment
  • Identify and contract various component parts necessary to deliver the services through Operating Level Agreements
  • Responsible for ensuring compliance to all security controls
  • Negotiate, approve and maintain the Operational Level Agreements with Vendors
  • Ensure that changes to services are reviewed & approved by business end users, implemented, communicated to vendors and are built into contracts as required
  • Manage the “day-to-day” delivery of the contracted services, be accountable for quality and responsible for addressing service failures
  • Responsible for the overall coordination, direction and evaluation of security operations within the group. Ensures the performance of security through the monitoring of traffic, performance, and configurations. Provides incident and problems management services for the internal and external clients
  • Oversee the effective resolution of security incidents and breaches and major security incidents
  • Drive continuous service improvement(s) to maximise the effectiveness and quality of services

Requirements

Educational Qualifications & Experience:

  • Matric / Grade 12
  • B.Com / BSc Computer Science degree or equivalent work experience
  • Current industry certification in architecture (i.e. ,TOGAF, Zachman, etc.) at advanced experience level
  • Current industry certification in security risk and compliance management, governance and compliance models and industry bodies (i.e. ISC², CISSP, CISA, CISM, ISACA, CCNP-S, etc.) at advanced experience level
  • 5-10 years’ experience in security planning and management
  • 5-10 years’ experience in Microsoft based environment
  • Experience and sound knowledge in security products at all layers of security
  • 5-10 years’ experience and proven track record in service management (ITIL Expert)
  • 5-10 years’ experience and proven track record in quality management for pharmaceutical industry (GAMP)
  • 5-10 years’ experience managing and planning security services in a large complex/matrix global organisation
  • 5-10 years’ experience leading security service management teams, internal and 3rd parties in a multivendor approach
  • 5-10 years’ experience of managing relationships with internal business customers

Skills and Attributes:            

  • Demonstrate the corporate values: Integrity, Teamwork, Respect, Professionalism and effectively role models these for the team
  • Demonstrate ability to lead in a global, matrix / team environment. Demonstrates ability to lead geographically
  • dispersed teams and 3rd party vendors of IS services to drive exceptional customer service and high performance
  • Ability to build strong relationships with business stakeholders, including senior managers and 3rd party vendor
  • executives and to influence and be persuasive
  • Proven ability to communicate and present effectively to all levels with the organisation from technical to executive                            level
  • International orientation – prepared to travel internationally (preferable) is able to work effectively in an international
  • context
  • Strong negotiation skills with the ability to resolve conflicts and problems and follow through to completion
  • Strong planning and managing delivery to plan as well as good organising skills  
  • Pro-active with high levels of energy, tenacity and enthusiasm to deliver results
  • Exceptional focus on quality and strong attention to detail
  • Strong Business and commercial acumen
  • Strong system aptitude / affinity with technology
  • Competent in the use of Microsoft PowerPoint, Project, Word and Excel
  • Good command of written/verbal business English (& additional location language requirements)
  • Good commercial and business awareness
  • Good knowledge and understanding of domain technology areas (within projects and operations)
  • Knowledge of domain protocols and architectures