Service Domain Lead – Storage and Continuity Services

Service Domain Lead – Storage and Continuity Services

Job Title: Service Domain Lead – Storage and Continuity Services
Location: Kwa-Zulu Natal
Salary: 750000.00
Reference: JN -072017-9160
Job Published: October 13, 2017 09:51

Job Description

The Storage & Continuity Services will:
  • Negotiate, approve, and manage services to agreed Service Level Agreements that meet business needs
  • Negotiate and approve with both the business and Vendor any Service Level Requirements for new services
  • Support the development of customer demand plans for live services
  • Develop and maintain the architectures to support the business requirements
  • Develop strategies and solutions to meet business requirements
  • Document/specify the services needed, including business justification, following corporate guidelines and format
  • Ensure the effective implementation of technology standards in Storage and continuity Services environment
  • Identify and contract various component parts necessary to deliver the services through Operating Level Agreements
  • Negotiate, approve and maintain the Operational Level Agreements with Vendors
  • Ensure that changes to services are reviewed & approved by business end users, implemented, communicated to vendors and are built into contracts as required
  • Manage the “day-to-day” delivery of the contracted services, be accountable for quality and responsible for addressing service failures
  • Responsible for the overall coordination, direction and evaluation of the operations of the storage and service continuity services platforms. Ensures the performance of storage and backup and restoration times through monitoring.
  • Provides incident and problems management services for the internal and external clients
  • Oversee the effective resolution of incidents
  • Ensure service continuity tests are performed at component, system and functional layer at agreed frequencies with business owners
  • Drive continuous service improvement(s) to maximise the effectiveness and quality of services
  • Matric / Grade 12
  • Com / BSc Computer Science degree or equivalent work experience
  • Current industry certification in architecture and major OEM’s (i.e. EMC, Commvault, Microsoft, Vmware etc.) at advanced administration level
  • 5 years’ experience in Storage, backup and continuity administration
  • 5 years’ experience in EMC based environment
  • Experience and sound knowledge of enterprise storage and continuity products
  • Experience in administration of data centre services and infrastructures
  • 5 Years’ experience and proven track record in Service management
  • 5 years’ experience managing global services at large complex global organisations
  • Strong knowledge of IS service management / service control processes and methodologies, e.g. ITIL
  • ITIL (Service Management Certificate) qualified (preferred).
  • 5 years’ experience leading storage and continuity service management teams, internal and 3rd parties
  • 5 years’ experience working in a multi-vendor IS sourcing environment
  • 5 years’ experience of managing relationships with internal business customers
  • 5 years’ experience working with domain providers
  • Demonstrate the corporate values: Integrity, Teamwork, Respect, Professionalism and effectively role models these for
  • the team
  • Demonstrate ability to lead in a global, matrix / team environment. Demonstrates ability to lead geographically
  • dispersed teams and 3rd party vendors of IS services to drive exceptional customer service and high performance
  • Ability to build strong relationships with business stakeholders, including senior managers and 3rd party vendor
  • executives and to influence and be persuasive
  • Strong interpersonal, collaboration and communication skills
  • International orientation – prepared to travel internationally (preferable) is able to work effectively in an international
  • context
  • Strong negotiation skills with the ability to resolve conflicts and problems and follow through to completion
  • Strong planning and managing delivery to plan as well as good organising skills
  • Pro-active with high levels of energy, tenacity and enthusiasm to deliver results\
  • Exceptional focus on quality and strong attention to detail
  • Strong Business and commercial acumen
  • Strong system aptitude / affinity with technology
  • Competent in the use of Microsoft PowerPoint, Project, Word and Excel
  • Good command of written/verbal business English (& additional location language requirements)
  • Good commercial and business awareness
  • Good knowledge and understanding of domain technology areas (within projects and operations)
  • Knowledge of domain protocols and architectures

Performance Driven: Initiative, multi-tasking, results oriented, systems thinking, planning and organisational skills, focused.
Create the Future: Innovation, visioning, strategic planning, global thinking, entrepreneurial thinking, leadership, teamwork.
Communicate Effectively: Informal communication, active listening skills, writing skills, presentation skills, meeting facilitation, empathy.
Lead & Influence others: Leadership, credibility, networking skills, organisational awareness, influence skills, pragmatic.

For the Storage & continuity role:
  • Exp in administration of Data Centres
  • Manage Multiple Vendors
  • Technically strong enough to advise the business on new tech
  • Tech used: Microsoft Exchange design, Microsoft active directive design
  • BCOM/Equivalent experience