Software Trainer

Software Trainer

Job Title: Software Trainer
Location: Western Cape
Salary: 276000.00
Reference: JN -072017-8940
Job Published: July 25, 2017 08:42

Job Description

Provide training to end users on a variety of software applications, but focussing on the Group’s In-house Software. Assist help desk team with software queries.
Main Duties:
  • At least 1 year of previous experience in providing training/ teaching.
  • Excellent written and spoken English
  • The ideal candidate will have a good understanding of accounting and/or finance general principles and procedures.
  • Must be willing to travel outside of South Africa for extended periods.
  • Design course materials and other documents such as handouts, manuals and exercises.
  • Prepare the learning environment and resources, including setting up IT equipment.
  • Deliver training programmes to clients either in a group classroom setting, online or on a one-to-one basis. For on-site training, the candidate will be often required to travel overseas (up to 3 weeks at a time).
  • Evaluate the effectiveness of the training and course outcomes.
  • Prepare post course report for Management.
  • Keeping up to date with relevant systems, software and online training technology.
  • Other duties as assigned by the IT Manager.
Other Duties:
  • Respond to queries in person and via telephone, email or Skype.
  • Log queries on company help desk ticket system.
  • Determine source of problem.
  • Resolve problem in person, via remote methods or by advising staff on appropriate actions in a timely manner.
  • Escalation of issues to the appropriate channel.
  • Document resolutions for future reference.
  • Provide on-the-job training to new department staff members.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Take ownership of assigned projects and deadlines.
  • Document external delays which hinder adherence to time schedule.
  • Report project progress to all stakeholders on a regular basis.
  • Be presentable in appearance and attitude whilst representing the group.
  • Take ownership of assigned problems and resolve or escalate appropriately, in a timely manner. Ownership is from allocation to closure.
  • Manage allocated tickets to ensure regular updates are gathered, logged and the user involved informed.

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