Support Centre Consultant | Johannesburg

Support Centre Consultant | Johannesburg

Job Title: Support Centre Consultant | Johannesburg
Location: Gauteng
Salary: 240000.00
Reference: JN -102016-6980
Job Published: February 14, 2017 14:39

Job Description

Support Centre Consultant | Johannesburg
Our client has an opening for a permanent position in the Information Technology sector in Johannesburg.
The candidate will be required to fulfil and uphold the company values of personalised, high quality service by finding solutions to problems that team members and users alike are experiencing. The candidate will become part of a young and dynamic team of technology enthusiasts. The candidate will be offered an opportunity to learn new products and technologies, so that they may deliver the highest level of support and service to customers.
The ideal candidate will need to have the following skills and experience:
  • Friendly, clear phone manner and proper telephone etiquette
  • Ability to speak and write clearly and accurately, must be able to talk about technology in simple terms
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software applications
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Able to work under pressure and multi-task effectively
  • Basic Accounting knowledge
  • Good interpersonal skills and a willingness to co-operate with others and work to the greater good
  • A background in software application support
  • Ability to function well under pressure
  • Sound knowledge of SQL or any other database knowledge
  • Solid exposure to Accounting/Financial Packages (eg. Pastel Evolution, Quickbooks Online, Sage One, SAP, Navision)
Experience that would be advantageous for this role include:
  • General technical knowledge and aptitude.
  • Familiarity with the advertising industry
  • Tertiary qualifications  
Duties include the following:
  • Provide telephonic, e-mail, remote support or web access support
  • Responding to customers queries and requests in regards to company products and services
  • Investigate and resolve customer issues
  • Adhere to standard company and departmental processes and procedures
  • Identify and escalate priority issues per Client specifications with appropriate departments
  • Follow up and make scheduled call backs to clients where necessary
  • Stay current with product information, changes, and updates
  • Establish proper courses of action to ensure that issues logged are completed efficiently and on time (within stipulated SLAs)
  • Trouble shooting and resolving technical issues

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