Support Technician - (5576)
|Job Title:||Support Technician - (5576)|
|Job Published:||February 09, 2017 12:49|
Main Purpose of the Job (In one sentence)
Perform activities required to Support, in an infield technical environment. Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA.
Main Responsibilities / Tasks
To provide l infield support on the associated services.
Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer.
Ensure that requests for assistance received are attended to accurately and efficiently.
Where required, to provide customers with updates or feedback on calls that is logged on the call logging system.
Assist team to meet identified SLA
Actively support team on common goals, and participate in high team performance.
Provide 24x7 technology platform and customer support on a rotating basis.
Continuous broadening of own technical skills and problem solving
Engaging in formal and informal knowledge transfer
Time management in accordance with Customer service requests and SLA
Ensure that the client are monitored and proactively managed to required service levels and administered for the customer.
To perform junior level support for day to day operations
Be able to diagnose hardware and software related issues on equipment
Formal Qualifications Required
A+, N+ certification
Job Related Experience Required Time Span
Telephony experience would be highly beneficial
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