Support Technician - STANGER(Gledhow)(5693 )

Support Technician - STANGER(Gledhow)(5693 )

Job Title: Support Technician - STANGER(Gledhow)(5693 )
Location: Kwa-Zulu Natal
Salary: 174000.00
Reference: JN -022017-7766
Job Published: April 18, 2017 14:23

Job Description

To provide professional onsite support Ensure the SLA's are met and liaise with 3rd party vendors and service providers when required.; To provide an onsite support service for the customers on, servers, printers, switches, routers and desktops. To ensure that all locally assigned incidents, requests and changes are actioned and cleared daily, updated accurately, reassigned or closed appropriately, and are delivered to global standards as set by Service Delivery. To create and develop trusting relationships with the client (Client satisfaction) and any 3rd party vendors who also provides services to the customer.
To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and UPS
To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion.
Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.
Manage the distribution and retention of data on various storage devices.
Undertake a regular service program, including support of operating systems.
Installing approved software and hardware connecting users to networks and providing initial training.
Facilitate all cabling needed with an approved cabling company.
Ensuring users efficient and effective utilisation of applications and equipment
Establish and control systems access and security
Monitor systems in order to optimise performance and to initiate recovery action after system failures
Assist the customer concerning replacement of outdated equipment and software
Prepare site monthly reports.
Ensure that the site at all times complies with customers audit as well as group standards.
General housekeeping to be done of the computer room, computer cabinets and cabling
Manage all IT assets onsite.
Ensure Daily Health Checks are completed and reports submitted to the Ops team on daily basis.
Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues
Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)
Professional conduct including excellent communication etiquette to all internal and external clients

Matric, A+ N+ with MCITP - Essential
CCNA - Desirable
Back office applications - 3 Years - Essential
projects Server installation 2003 / 2008 R2 - 1 Year - Desirable
Exchange 2003 / 2007 - 1 Year - Essential
Windows 7  / Office 2007/2010 - 2 Years - Essential
Networking Hardware - 2 Years - Desirable
Virtualisation- 1 Year - Essential
Terminal Server - 1 Year - Desirable
Backup technologies - 1 Year - Essential
HP Product experience - 2 Years - Desirable
Own transport - Essential
Knowledge of Maintenance and Support of Desktop user environment - Essential
Knowledge of Maintenance and Support of Server environment - Essential
Knowledge of Maintenance of San Environment - Desirable
Knowledge of Microsoft Applications user and Backoffice - Essential
Knowledge of Wi-fi and Radio based systems - Desirable
Knowledge of Networking - Essential
Customer communication skills and developing customer loyalty - 10/10
Adaptability and reliability - 9/10
Time management - 10/10
Initiative, ownership and quality - 9/10

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