Connecting...

W1siziisinrozw1lx2fzc2v0cy9wzw9wbgvzb2x2zwqvanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Systems Engineer (5552)

Systems Engineer (5552)

Job Title: Systems Engineer (5552)
Location: Gauteng
Industry:
Salary: 600000.00
Reference: JN -012017-7480
Job Published: March 02, 2017 13:03

Job Description

Job Description:

Main Purpose of the Job:
To assist the onsite Operations Manager with the service delivery requirements as per the SLA
Manage all remedy cases
Support / Customer relationship as part of current SLA
Change Control
Assist with Time sheets / overtime / Standby
Reporting of Remedy and SLA

 
Main Responsibilities / Tasks:
Remedy call logging, escalation and reporting
Customer service delivery
Support of Customer relationship as part of current SLA
Root cause reporting

 
Knowledge, skills, abilities and personal characteristics:
Excellent communication skills both verbal and written
Business writing skills ability to articulate complicated concepts in an easy-to-consume manner
Excellent interpersonal skills must be comfortable working as part of a team
Independent yet able to work with people from different cultural backgrounds
Self-motivated
Structured and disciplined
Ability to act as a business mentor for other members of the team
Reliable and trustworthy
Passionate about personal growth


Job Requirements:
 
Formal Qualifications Required:
Matric - Essential
ITIL experience - Essential
ITIL Certification - Desirable
 
Job Related Experience Required:
Contact Center Operational Management Experience - 2 Years - Essential
Corporate Business Operational Management - 2 Years - Essential
Change Management - 2 Years - Essential
Incident and Problem Management - 2 Years - Essential
Technical understanding of Contact Center 2 Years – Essential
 
Job Related Skills Required:
Excellent communication skills both verbal and written - Essential
Excellent interpersonal skills must be comfortable working as part of a team - Essential
Independent yet able to work with people from different cultural backgrounds - Essential
Self-motivated - Essential
Structured and disciplined - Essential
Reliable and trustworthy - Essential
Passionate about personal growth - Essential
 
Competencies
Adaptability
Delegating Responsibility
Tenacity;
Building Customer Loyalty
Developing Others
Time Management
Building a successful team
Follow & up
Building strategic working relationships
Initiative
Coaching
Innovation
Communication
Managing Conflict
Continuous Learning
Negotiation
Contributing to team success
Planning and Organising
Customer Focus
Quality Orientation
Decision Making
Stress Tolerance
 
PeopleSolved is a leading specialist recruitment firm solving the needs of and for people globally