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Technical Operations Support Analyst

Technical Operations Support Analyst

Job Title: Technical Operations Support Analyst
Location: Gauteng
Industry:
Salary: 420000.00
Reference: JN -072017-9071
Job Published: September 13, 2017 08:40

Job Description

Technical Operations Support Analyst

The Technical Operations Support Analyst is required to perform operations, configuration and maintenance on production systems. The Technical Operations Support Analyst will be responsible for problem tracking, management and reporting as well as internal server maintenance.
 
Key Responsibility Areas
 
Core Functions:
  • Perform operations, configuration and maintenance on production systems
  • Track, manage and report on incidents
  • Conduct SQL scripting and DB maintenance
  • Identify enhancements to improve supportability, operability and performance of systems
  • Ensure SLAs are met for external and internal clients in terms of mean time to respond and mean time to resolve issues
  • Maintain the internal servers and perform day-to-day IT admin tasks
  • Provide after-hours support according to a standby schedule
 
Competencies 
 
The incumbent displays the following competencies:
 
  • The Technical Operations Support Analyst must display the following critical competencies:
  • Self-starter; proactive; flexible and determined
  • Ability to work under pressure, tight deadlines and frequently changing requirements
  • Client focussed; an advocate for the company
  • Excellent communicator (written and verbal) - liaising between Internal and External customers, Tech Ops, ITO and R & D teams
  • Become knowledgeable in the company's product suite
  • Ability to work independently
  • Process driven; good at analysing requirements
  • Must have technical experience - for example, be able to run simple SQL queries
  • Must have a ‘can-do' attitude; have the flexibility required to work in a small team; and be able to shoulder the responsibility of this key role
 
 
 
Skills/Requirements
 
  • Previous production system support work
  • Strong analytical and problem solving skills
  • Ability to adapt to changes and learn quickly
  • Capacity to work under pressure
  • Ability to share knowledge and contribute to a team
  • IT admin experience
  • The ability to identify product gaps and liaise with development and architecture teams to outline requirements
  • Telecommunications Industry experience highly beneficial
 
Education & Qualification
 
  • Microsoft SQL Management Studio
  • SQL Database Maintenance
  • Support and Configuration of Java Applications
  • Application monitoring support
  • Microsoft Office (Advanced)
  • Knowledge of MS SQL utilities e.g. Scheduled Jobs, Store Procedures, Indexing etc
  • Knowledge of Windows operating systems